Returns are accepted within 15 days of delivery. Items must be unworn, unused, and in their original condition. Customers are responsible for return shipping costs, and original shipping charges are non-refundable. Please contact us before sending a return.

Most orders are processed within 3–7 business days. Once your order ships, you’ll receive an email with tracking information. Please keep in mind that processing times may be longer during sales, holidays, and high-volume periods.

If you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate your request, but once an order has entered production or shipped, changes or cancellations may not be possible.

Sizing may vary slightly between styles. We recommend checking the product description and available sizing information before ordering. If you’re unsure, feel free to reach out before purchasing!

We occasionally offer custom designs and products depending on availability. Reach out to us with what you’re looking for and we’ll let you know if we can make it happen!

Yes! We love bringing Caitlin & Co. on the road. We participate in college, sorority, boutique, market, and other pop-up events. If you’re interested in hosting us, reach out!